Shipping Information

Our shipping rates are as follows: Australia Post

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: enquiries@liquidearth.com.au

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we are unable to exchange items, please follow the returns process

Additional non-returnable items:

  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Liquid Earth Return & Refund Policy

If your product isn’t as you expect, Liquid Earth is happy to process a return. We will be happy to provide a 30-day money back guarantee for your online purchases. All refunds will be reviewed at the discretion of the Management of Liquid Earth as set out in our Returns Process below.

Faulty or Incorrectly Sent Items

If an item is faulty, or has been damaged in the postage process, or does not perform as specified in our claims, or has been incorrectly sent to you. Liquid Earth will pay for the costs of the return of good and will be liable for the costs of reshipping the order or arrange a Refund.

Change of Mind

If you change your mind Liquid Earth will refund or credit your products for the following reasons:

Should the item not be in its original condition or has been opened or damaged; The item has been purchased within the last 14 days; Return of product will be paid by the customer.

Returns Process

To be eligible for a money back guarantee we must be notified within 30 days (or 14 days for change of mind).

  1. Please email us at enquiries@liquidearth.com.au with all details regarding your return of goods. Once your email has been reviewed, we will be in contact with you within 24-48 hours with more details. Alternatively, you may contact us at Liquid Earth via Phone: Elwyn Thompson – 0423 763 385, or Deb Etherton – 0474 888 654.
  2. When posting the goods back to us, please use secure packaging. Liquid Earth are unable to process a refund if any returned goods are damaged in transit.
  3. Please use the return address, listed below:

c/- Deb Etherton, Liquid Earth, 84 Mill Street, Mortlake, Victoria, 3272

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.